Grievance Policy and Procedure
Grievances related to MARCO or a MARCO Certified Recovery Community Organization (RCO) may be presented through a grievance procedure, without fear of restraint, interference, or reprisal.
Grievances related to a MARCO Certified RCO:
While most grievances should be brought to the MARCO Certified RCO first, MARCO is dedicated to promptly investigating all grievances covered under its grievance policy and procedure.
Please review the Grievance Policy and Procedure for Certified RCOs before submitting a grievance. For MARCO, a grievance is defined as an expressed dissatisfaction regarding the interpretation or application of any policy, practice, rule, or procedure related to a MARCO Certified RCO by a Reporting Party. Examples of matters that may constitute a grievance include, but are not limited to:
- A belief that a MARCO Certified RCO’s policies, practices, rules, regulations, or procedures have been applied in a manner detrimental to the organization or the Reporting Party;
- A belief that a MARCO Certified RCO’s policies, practices, rules, regulations, or procedures have caused actual or perceived harm;
- Acts and/or omissions taken by a MARCO Certified RCO that are perceived as unfair.
Grievances related to MARCO:
MARCO is dedicated to promptly investigating all grievances related to its staff, board, and volunteers covered under its grievance policy and procedure.
Please review MARCO’s Grievance Policy and Procedure before submitting a grievance. At MARCO, a grievance is defined as an expressed dissatisfaction concerning any interpretation or application of a MARCO-related policy, practice, rule, or procedure by board members, supervisors, other employees, or other volunteers. Examples of matters that may constitute a grievance include but are not limited to:
- A belief that MARCO’s policies, practices, rules, regulations, or procedures have been applied in a manner detrimental to any Internal Representative or External Person;
- A belief that MARCO’s policies, practices, rules, regulations, or procedures have caused actual or perceived harm to any Internal Representative or External Person;
- Acts and/or omissions taken by MARCO that are perceived as unfair by an Internal Representative or External Person;
- Improper or unfair administration of employee benefits or conditions of employment such as
scheduling, vacation, fringe benefits, promotions, retirement, holidays, performance review, or salary.
